Privacy policy

Privacy Policy

Last updated: August 13, 2026

At Daluris, we value your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy describes how Daluris ("Daluris," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit, use, make a purchase from, or otherwise interact with our website, online store, customer support, marketing communications, and related services (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Daluris, we may collect or process the following categories of personal information:

Contact Information

This may include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and Transaction Information

This may include:

  • Products purchased or viewed

  • Order number

  • Order history

  • Purchase amount

  • Shipping and delivery information

  • Returns, refunds, replacements, and customer service information

  • Transaction-related information

Payment Information

Payments may be processed by third-party payment providers and financial institutions, such as PayPal, Tilopay, acquiring banks, card networks, or other payment providers available at checkout.

These providers may collect and process payment card details, billing information, authentication information, and other information necessary to process and secure transactions.

Daluris does not necessarily receive or store complete payment card credentials processed directly by third-party payment providers.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device information

  • Device identifiers

  • Pages viewed

  • Products viewed

  • Interactions with our website

  • Referring website or source

  • Approximate location derived from technical information

  • Cookie and similar technology information

Communications With Us

If you contact Daluris, we may collect information contained in your communications, including customer support requests, questions, return requests, refund requests, product issues, photographs, videos, and other information you choose to provide.

Marketing Information

If you subscribe to our marketing communications, we may collect information such as your email address, marketing preferences, and information about your interactions with our marketing communications.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, contact us, submit information, or subscribe to marketing communications;

  • Automatically when you use our website through cookies, pixels, and similar technologies;

  • From service providers that help operate our business;

  • From payment processors and financial institutions;

  • From shipping, fulfillment, and logistics partners;

  • From advertising and marketing partners; and

  • From other parties where permitted by applicable law.

3. How We Use Personal Information

We may use personal information for legitimate business and commercial purposes, including to:

  • Process and fulfill orders;

  • Process payments and refunds;

  • Deliver products;

  • Provide order and shipping updates;

  • Provide customer service;

  • Process returns, replacements, refunds, and warranty requests;

  • Communicate with customers;

  • Maintain and improve our website and Services;

  • Personalize the shopping experience;

  • Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized transactions;

  • Protect Daluris, our customers, and others;

  • Measure website and advertising performance;

  • Conduct marketing and advertising activities;

  • Send promotional communications where permitted;

  • Maintain business and transaction records;

  • Comply with legal, regulatory, tax, accounting, and other obligations; and

  • Establish, exercise, or defend legal claims.

4. Shopify

Our online store is powered by Shopify.

Shopify processes personal information to provide the ecommerce infrastructure and related services that allow us to operate our store.

Information submitted through our store may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

5. Payment Providers

We may use third-party payment processors and financial institutions, including PayPal and Tilopay, as well as acquiring banks, card networks, fraud-prevention providers, and other financial service providers involved in completing a transaction.

When you select a payment method, relevant personal and transaction information may be provided directly to or processed by the applicable payment provider.

These third parties process information according to their own privacy policies and legal obligations.

6. Order Fulfillment, Suppliers, and Shipping

Daluris works with third-party service providers, suppliers, fulfillment platforms, warehouses, logistics companies, and shipping carriers to process and deliver orders.

We may provide these parties with information reasonably necessary to fulfill an order, such as:

  • Customer name

  • Shipping address

  • Telephone number where required for delivery

  • Email address where necessary

  • Products ordered

  • Order and shipping information

We may use fulfillment and order-management services such as AutoDS and may work with different suppliers or fulfillment partners depending on product availability, pricing, destination, and logistical considerations.

Our suppliers and fulfillment partners may change over time. This Privacy Policy applies to our general practices regardless of which eligible fulfillment partner is used for a particular order.

7. Cookies and Similar Technologies

Daluris and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand how visitors use our Services, measure performance, prevent fraud, and support advertising and marketing.

Some cookies are necessary for the website to function properly. Other technologies may be used for analytics, personalization, or advertising where permitted by applicable law and subject to applicable privacy choices.

Your browser may allow you to block or delete certain cookies. Blocking some cookies may affect the functionality of the website.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or similar technologies.

8. Advertising and Meta

We may use advertising and marketing services provided by third parties, including Meta Platforms, which operates services such as Facebook and Instagram.

These services may use technologies such as the Meta Pixel and related tools to help us:

  • Measure advertising performance;

  • Understand interactions with our website;

  • Create or measure advertising audiences;

  • Improve the relevance of advertising; and

  • Evaluate the effectiveness of marketing campaigns.

Depending on our configuration and applicable law, information about your interactions with our website may be transmitted to advertising partners for these purposes.

Certain U.S. state privacy laws may characterize some advertising-related disclosures as "sharing," "sale," or processing for "targeted advertising." Where applicable, we will provide legally required notices and methods to exercise applicable opt-out rights.

9. Email Marketing

If you voluntarily subscribe to our marketing emails, we may use your email address to send information about Daluris products, offers, promotions, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in our marketing communications.

Even if you unsubscribe from promotional communications, we may continue to send non-promotional communications necessary to complete transactions or provide customer service, such as order confirmations, shipping information, security notices, or communications regarding a return or refund.

10. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, including to:

  • Shopify and ecommerce service providers;

  • Payment processors, acquiring banks, card networks, and financial institutions;

  • Suppliers and fulfillment partners;

  • Shipping and logistics providers;

  • Customer support providers;

  • Information technology and security providers;

  • Marketing and advertising providers;

  • Professional advisers such as accountants, attorneys, or consultants where necessary;

  • Government authorities or other parties where required or permitted by law; and

  • Parties involved in a legitimate business transaction, such as a merger, acquisition, financing, restructuring, or sale of business assets.

We do not disclose personal information arbitrarily. Information is disclosed for legitimate business purposes, to provide the Services, at your direction, or as otherwise permitted or required by law.

11. Sale, Sharing, and Targeted Advertising

Daluris does not sell personal information for money in the ordinary meaning of the word "sell."

However, certain U.S. privacy laws define "sale" or "sharing" more broadly and may treat some disclosures involving advertising technologies as a sale, sharing, or processing for targeted advertising even when no money is exchanged for the personal information.

Where applicable law provides you with the right to opt out of these activities, Daluris will honor valid requests as required by law.

Privacy controls or opt-out mechanisms may also be made available through our website or Shopify's customer privacy tools where applicable.

12. Your Privacy Rights

Depending on where you live and the law applicable to Daluris and your personal information, you may have certain privacy rights.

These may include the right to:

  • Request access to personal information we maintain about you;

  • Request correction of inaccurate personal information;

  • Request deletion of certain personal information;

  • Request information about how personal information is processed or disclosed;

  • Obtain a portable copy of certain personal information;

  • Opt out of certain sales, sharing, or targeted advertising;

  • Withdraw consent where processing is based on consent; and

  • Appeal certain decisions concerning a privacy request where applicable.

These rights are not absolute and may be subject to legal exceptions, verification requirements, and applicability thresholds.

To submit a privacy request, contact us at support@daluris.com.

We may need to verify your identity before processing certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services;

  • Maintain transaction and business records;

  • Fulfill orders;

  • Handle returns, refunds, disputes, and warranty claims;

  • Prevent fraud and abuse;

  • Comply with tax, accounting, regulatory, and legal requirements; and

  • Establish, exercise, or defend legal claims.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

14. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of any account credentials they use in connection with our Services.

15. Children's Privacy

Our Services are intended for a general adult audience and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us in circumstances prohibited by applicable law, please contact us at support@daluris.com so that we can review the request and take appropriate action.

16. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

Daluris does not control the privacy practices of third parties. Their handling of personal information is governed by their own privacy policies and terms.

We encourage you to review the privacy practices of third-party services you choose to use.

17. International Data Processing

Daluris operates online and uses service providers that may process personal information in different countries.

As a result, personal information may be transferred, stored, or processed outside the state or country where you live, including in the United States and other jurisdictions where our service providers, payment providers, fulfillment partners, or other business partners operate.

Where required, we take appropriate steps regarding international transfers of personal information in accordance with applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, service providers, legal requirements, or other operational circumstances.

When we update this Privacy Policy, we will revise the "Last updated" date at the top of this page.

Material changes may be communicated through additional means where required by applicable law.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, contact:

Daluris Customer Support
Email: support@daluris.com

For purposes of this Privacy Policy, Daluris is the operator of the online store unless another legal entity is subsequently identified in an updated version of this Policy.