Return & Refund Policy

At Daluris, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

We understand that you may need to open and reasonably test your product to determine whether it is right for you. Products that have been opened and reasonably tested may still be eligible for return.

To qualify for a return, the product must not show signs of damage caused by misuse, neglect, improper handling, unauthorized modification or repair, or excessive wear beyond what would reasonably be necessary to test the product.

If a physical return is required, the product should be clean and returned with all original components and accessories reasonably available.

To request a return, contact us at support@daluris.com and include your order number and the reason for your return.

Please do not send a product back without first contacting us and receiving return instructions.

Change of Mind or Satisfaction Returns

If your product is functioning properly but you decide that it is not right for you, you may request a return within the 30-day return period.

For returns based on personal preference or a change of mind, the customer is responsible for any applicable return shipping costs.

Original shipping charges, if any, are non-refundable for change-of-mind returns, except where otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive an incorrect item, contact us at support@daluris.com as soon as reasonably possible so we can evaluate the issue and make it right.

We may request photographs, video, or other reasonable information to help verify the issue.

For an eligible damaged, defective, or incorrect item, Daluris will provide an appropriate resolution, which may include a replacement or refund. Customers will not be responsible for return shipping costs when a return is required because the product arrived damaged, defective, or incorrect.

Returns May Not Always Be Required

Depending on the circumstances, Daluris may determine that a physical return is not necessary and may issue a replacement or refund without requiring the product to be sent back.

Whether a physical return is required will be determined by Daluris based on the circumstances of the request.

Please do not discard, return, or ship a product until you have received instructions from our customer support team.

Non-Returnable Items

Returns may be refused for products that:

• Have been damaged through misuse, neglect, accident, or improper handling after delivery;

• Have been modified, altered, or repaired without authorization;

• Show excessive wear beyond what is reasonably necessary to test the product;

• Are missing significant components or accessories due to the customer's actions; or

• Were obtained through fraud, abuse, or other misuse of our return program.

These limitations do not affect any rights you may have under applicable law regarding products that arrive damaged, defective, or incorrect.

Return Shipping

If your return is approved and a physical return is required, we will provide return instructions and the appropriate return destination.

Do not return products to the address shown on the original shipping package unless Daluris specifically instructs you to do so.

For approved returns resulting from a change of mind or personal preference, the customer is responsible for return shipping costs.

For approved claims involving products that arrived damaged, defective, or incorrect, Daluris will be responsible for any required return shipping costs.

Refunds

Once an approved physical return is received and inspected, or once Daluris confirms that a physical return is not required, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

After Daluris issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. Processing times are controlled by the financial institution and may vary.

Except where otherwise required by applicable law, we do not issue refunds to a different payment method.

Exchanges and Replacements

If an eligible product arrives damaged, defective, or incorrect, Daluris may offer a replacement instead of a refund where appropriate.

If you would prefer a refund rather than a replacement, please let our support team know when you contact us. Available remedies remain subject to this policy and applicable law.

Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@daluris.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. However, once an order has entered processing or has been shipped, we may be unable to cancel it.

If the order can no longer be canceled, you may request a return after receiving it in accordance with this policy.

Nothing in this section limits any cancellation or refund rights that may apply when an order cannot be shipped within the time promised or as otherwise required by applicable law.

Packages Marked Delivered but Not Received

If your tracking information shows that your package was delivered but you cannot locate it, please check the delivery location, household members, neighbors where appropriate, and any notices from the carrier.

Then contact us at support@daluris.com so we can review the situation and assist you with the appropriate next steps.

Claims involving confirmed carrier delivery, theft after delivery, or incorrect customer-provided shipping information will be evaluated based on the circumstances and available information.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, contact us immediately at support@daluris.com. We will make reasonable efforts to correct the address before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

Additional shipping costs resulting solely from an incorrect address provided by the customer may be the customer's responsibility, except where otherwise required by applicable law.

Refund Abuse and Fraud

Daluris reserves the right to investigate return and refund requests where there is reasonable evidence of fraud, repeated abuse of our return program, false claims, manipulation, or other improper activity.

Nothing in this provision limits legitimate consumer rights under applicable law.

Contact Us

If you have questions about a return, refund, replacement, or cancellation, please contact:

Daluris Customer Support
Email: support@daluris.com

We are committed to reviewing eligible requests fairly and helping resolve issues as efficiently as possible.

Last updated: August 13, 2026